Overview
Social Media Content Specialist Jobs in United States at Sundayy
About The Company
ICUC has established itself as a global leader in social media solutions for over two decades. With a diverse team of more than 350 professionals operating across over 35 countries and supporting 50 languages, ICUC is dedicated to creating meaningful connections between brands and their audiences through social media platforms. The company prides itself on fostering a culture rooted in meritocracy, where passion, expertise, and balance drive its mission to be the best in the industry. ICUC's commitment to innovation and excellence ensures that clients receive top-tier social media management, community moderation, and engagement services, making it a trusted partner for brands seeking to enhance their online presence.
About The Role
This role is tailored for individuals with US military or veteran experience, or relevant knowledge, as it requires a strong understanding of military culture, discipline, and communication strategies. The successful candidate will be responsible for moderating and engaging with online communities across various social media channels, ensuring a safe, respectful, and aligned environment that reflects the clients' brand voice and guidelines. The position involves responding to comments, creating engaging content, escalating issues when necessary, and understanding client strategies to effectively represent their brand online. Flexibility in working hours, including evenings, weekends, and overnight shifts, is essential to meet the demands of a 24/7 social media environment.
Qualifications
- US military or veteran experience, or relevant knowledge in military culture and operations
- Strong written communication skills in English, with excellent spelling, grammar, and clarity
- Experience managing social media platforms, particularly moderation and engagement
- Ability to adapt tone and style for different brands and audiences
- Familiarity with major social platforms such as Facebook, Twitter, Instagram, LinkedIn, etc.
- Comfort engaging with diverse content topics including tech, retail, food, hospitality, tourism, health, and pharma
- Exceptional organizational skills and reliability
- Excellent customer service instincts
- Access to reliable, high-speed internet suitable for remote work
Responsibilities
- Moderate and respond to comments across clients’ social media channels, maintaining the brand voice
- Create thoughtful, engaging content to foster conversations and increase engagement
- Ensure online communities are safe, respectful, and aligned with client guidelines and policies
- Monitor social media channels for emerging issues, trends, or insights, and escalate when necessary
- Act as an extension of the client’s brand, understanding their strategy, tone, and target audience
- Collaborate with internal teams to improve community engagement strategies
- Maintain a high level of professionalism and consistency in all interactions
- Work flexible shifts, including evenings, weekends, and overnights, to support 24/7 social media operations
Benefits
- 100% remote work from day one, providing flexibility and work-life balance
- Competitive hourly pay ranging from $14.42 to $17.13 USD, based on experience and location
- Paid sick and safe time, along with flexible paid time off (vacation)
- Comprehensive benefits package including medical, dental, and vision insurance
- Opportunity to work with global brands and diverse content topics
- Supportive, inclusive, and creative team environment
Equal Opportunity
Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do not discriminate based on race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law. We also provide reasonable accommodations for individuals with disabilities or disabled veterans during the application process.
Title: Social Media Content Specialist
Company: Sundayy
Location: United States
Category:
