Overview
Content & Communications Specialist Jobs in Cape Town, Western Cape, South Africa at Publicis Groupe Africa
Company Description
Machine is a creative agency where fearless minds, lead to borderless ideas.
Our creativity is unrestricted by four borders and character limits.
Because we believe ideas should live beyond mediums and in consumers’ minds.
Machine_ is part of Publicis Groupe, the fastest-growing global network. We have over 100 people located across 3 offices in Johannesburg, Cape Town and Durban.
Overview
At Machine_ we’re driven by an experienced team of individuals and we are passionate
about producing relevant and engaging creative work and experiences, whilst at the same time building solid, long-term relationships with our clients.
We’re looking to build something awesome here; for that to happen we need the right
people. In fact the right personality is just as important as the right experience. We’re here to work hard and have fun.
We’re looking for an experienced and passionate Content & Communications Specialist
to work across some of our biggest clients. This is a full-time position that requires a highly motivated person with a strong editorial and communications background, responsible for the ideation, creation and oversight of omni-channel content for a variety of clients across B2C, B2B, CRM and internal communications as part of our specialist, award-winning Content Marketing team within Machine_.
Responsibilities
- Craft content strategies and communication plans for clients, understanding our client’s business needs deeply while pushing them to innovate and be creative in line with their KPIs and target audiences
- Understand content channels, user journeys, formats and key success metrics and craft engaging content with these in mind
- Lead content planning, commissioning, editing and writing for key B2B, B2C, CRM and internal communications clients
- Research and create content for clients across all channels and across genres, from long-form researched print articles to short, compelling social media captions and advertising copy writing.
- Proofread and copy edit content, ensuring content is punchy, thoroughly researched, in line with brand style guides and 100% error-free
- Take briefs and create briefs for content and the studio (design team)
- Self-manage time and deadlines, find solutions /delegate accordingly
- Ensure all content is original, accurate, suited to client tone and style, and of the highest possible quality
- Ensure content is created optimally for its intended objectives, channels and audience
- Review work from start to finish, including testing of digital assets as needed
- Lead reporting on content performance, with a good understanding of insight-led, results-driven content – including optimising client strategies regularly to ensure content is insights-led and performance-focused.
- Brief work into the design studio, manage delivery, and guide the creative look and feel.
- Manage content budgets and timelines, with support from the client service team.
- Support pitches with strategic content input for a range of clients, plus proactively bring forward small/big content and strategy/new business opportunities for existing and potential clients.
- Advise clients and internal teams on content marketing and digital content best practice.
- Build trust-based client relationships that deliver on business needs.
- Own day-to-day client management and keep the client at the centre of the work.
- Spot new business opportunities and build relationships with key stakeholders to support growth.
- Build strong working relationships across the agency and within your team.
- Be invested in the growth of your peers, line reports and the business, to doing good work, improving processes, and increasing revenue opportunities with both existing and new clients.
Qualifications
- Strong focus on execution; copy editing experience
- Deeper content expertise & experience around engaging channels & formats
- Acute attention to detail
- Love of the English language
- Passion for turning corporate/technical content and communications into compelling, engaging, human-first content
- Strong administrative, organizational and communication skills
- On the pulse of storytelling trends and innovations; love of digital storytelling and mediums
- Ability to follow agency structures and processes, while also being proactive, agile and able to manage time independently and without assistance
- Effective and accurate reporting and passionate about delivering results
- Willing to continually improve based on constructive feedback
- Team player that’s active within the agency and with the ability to lead and inspire a team
- Proactive and positive attitude
- Flourishes under pressure
- Passionate about content, writing, editing and error-free work
- Able to represent the company positively to external parties
- Enjoys working with clients, building relationships with clients, stakeholders and team members (both internally and externally)
- Figma software experience beneficial, but not a requirement
- While this role is strongly supported operationally, and we aim to ensure workloads appropriately reflect ‘office hours’, you may be expected to work outside of these hours on occasion, and be willing to do so
Additional Information
Machine_ operates a hybrid working environment, whereby staff are expected to be in-office 3-4 days a week. You will be required to attend client meetings in-person throughout the week. Please note that Publicis may change in-office working requirements as this policy evolves.
This is a BBEEE-preference position, reporting into the Head of Specialist Content & Communications (HSCC). The position is based in our Cape Town office and is full-time.
Title: Content & Communications Specialist
Company: Publicis Groupe Africa
Location: Cape Town, Western Cape, South Africa
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