Overview
Virtual Assistant for Real Estate Photography Company Jobs in Pinetown, KwaZulu-Natal, South Africa at OnlineJobs.PH
I run a real estate photography company serving the Chicago and Kansas City metro areas. We deliver listing photos, floor plans, drone media, 360 tours, videos, and other real estate marketing content.
I am looking for a reliable virtual assistant to help with daily media delivery, customer service, and client communication. The main focus of this role is making sure final media is delivered correctly and on time, especially in the mornings, while helping keep clients updated and organized.
What you will do
Media delivery and order management
- Monitor completed media and make sure deliverables are sent to clients
- Deliver final galleries, download links, floor plans, videos, 360 tours, and any other required files
- Make sure media is sent out by 9:00 AM CST whenever possible
- Confirm that each order has the correct files before delivery
- Follow up if something is missing or delayed
- Keep orders organized and update tracking sheets or internal notes
- Flag any issues clearly so they can be fixed quickly
Customer service and email support
- Reply to client email s in a friendly, professional tone
- Answer common questions about delivery timing, download links, missing files, resends, edits, and order updates
- Help clients who are having trouble finding or downloading their media
- Keep client conversations organized so nothing gets missed
- Escalate anything urgent or unusual to me with a clear summary
Client updates and admin support
- Update clients when an order is delayed, completed, or needs more information
- Help with small tasks while I am out photographing, such as sending updates, checking order status, or following up with clients
- Complete tasks I assign throughout the day related to client communication, delivery, scheduling, or order management
- Help keep the business running smoothly when I am in the field
Real estate media quality awareness
- Understand what good real estate media should look like
- Be able to recognize obvious issues, such as missing rooms, incorrect files, blurry images, bad exports, wrong links, or incomplete deliverables
- Experience with real estate photography, listing media, property marketing, or real estate admin work is a strong plus
Tools we use
- Gmail
- Google Sheets
- Aryeo or similar real estate media delivery platforms
- Cloud storage and download links
- Real estate media platforms and client delivery systems
Plus if you know
- Aryeo
- Full Frame, HDPhotoHub, Rela, Tourbuzz, or similar real estate media platforms
- Adobe Creative Cloud, especially Photoshop or Lightroom
- Mailchimp
- Zapier or CRM tools
- Real estate listing workflows
Hours and schedule
This is a part-time role to start.
Most Weeks, The Schedule Will Be
- Wednesday through Saturday
- Around 7:30 AM to 1:30 PM CST
- Approximately 20 to 25 hours per week
The most important coverage time is the morning because our goal is to have completed media delivered by 9:00 AM CST whenever possible. You must be reliable, responsive, and available during these hours.
There may be occasional extra tasks or schedule changes depending on workload.
Pay
Please include your hourly rate in your application.
I am happy to pay more for someone who is proactive, detail-oriented, reliable, and able to take ownership of the delivery process.
What I am looking for
- Strong written English
- Excellent customer service instincts
- Very organized and detail-oriented
- Reliable morning availability, especially Wednesday through Saturday
- Comfortable learning systems quickly and following checklists
- Able to work independently and make smart judgment calls
- Calm under pressure with fast turnaround work
- Able to communicate clearly when something is missing, delayed, or needs my attention
- Experience supporting a service business is a plus
- Experience with real estate photography or real estate media workflows is a strong plus
How to apply
Please Send
A short intro and your relevant experience
Your hourly rate
Your timezone and typical working hours
Confirmation that you can usually work Wednesday through Saturday, around 7:30 AM to 1:30 PM CST
Which tools you have used, especially Gmail, Google Sheets, Aryeo, real estate media platforms, Adobe Creative Cloud, or Mailchimp
Any experience you have with real estate, photography, listing media, or customer service
Application questions
Tell me about a time you handled a frustrated customer over email . What did you say, and how did it end?
If a client says they cannot find their download link, what steps would you take?
If final photos are supposed to go out by 9:00 AM CST but one part of the order is missing, what would you do?
What real estate media platforms have you used, if any?
Have you worked with real estate photos, floor plans, drone media, 360 tours, or listing websites before? If yes, describe your experience.
How do you stay organized when you are managing multiple client requests at the same time?
What Adobe Creative Cloud tools have you used, if any, and what tasks did you do in them?
Title: Virtual Assistant for Real Estate Photography Company
Company: OnlineJobs.PH
Location: Pinetown, KwaZulu-Natal, South Africa
Category:
