Overview
Technical Writer II – Toro Jobs in Bloomington, USA at The Toro Company
Position: Technical Writer II – The Toro Company
Technical Writer II – The Toro Company
Sponsorship:
Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other visa, regardless of expiration date, now or in the future.
Who Are We?
With roots dating back to 1914, The Toro Company was built on a tradition of quality and caring relationships. Today, the company is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, snow and ice management, underground utility construction, rental and specialty construction, and irrigation and outdoor lighting solutions. Through a strong network of professional distributors, dealers, rental stores and retailers in more than 125 countries, we proudly offer a wide range of products across a family of global brands to help golf courses, professional contractors, underground construction professionals, groundskeepers, agricultural growers, rental companies, government and educational institutions, and homeowners – in addition to many leading sports venues and historic sites around the world.
Your Opportunity:
The Technical Writer II will create topic-based instructional content that enables our customers to operate The Toro Company (TTC) machines safely and effectively. Manage content using the Windchill content management system and the DITA XML architecture while implementing the principles of minimalism. Create graphic line art, graphical procedures, and animations to improve the customer experience in learning how to use Toro products.
Support our goal of differentiating TTC from competitors with innovative technical content that improves customer service.
Work Location / Other Components:
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This role will be based at the Bloomington, MN Toro’s International Corporate Headquarters. Fully remote is not available at this time.
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This role will require 5-days on site during training. The current team works 3-days on campus, with optional 2-days remote.
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Typical office environment as it pertains to lighting, temperature, and noise level when in administrative/operations offices.
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May require occasional travel to other company sites, distribution centers, or supplier locations.
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Author instructional documentation that complies with the Toro Style Guide for Technical Content.
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Create graphics that comply with the Toro Graphics Style Guide.
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Work closely with the supervisor to ensure that all projects follow the Technical Publications processes and have the proper priorities and support to meet plant production and on-line requirements.
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Communicate cross functionally with Engineering, Product Evaluation, Legal, Safety, Test, Customer Care, and Marketing.
What Will You Do?
Key Responsibilities:
In order to grow and build a successful career with The Toro Company, you will be responsible for strategic inventory, planning & execution:
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Create accurate instructional content for Toro machines and software using text, line art, graphic storyboards, and basic animations and augmented reality (AR) experiences.
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Manage topic-based content. Apply the Toro content guides, topics, bookmaps, and overall structure when authoring content and assisting with the transition to topic-based authoring (DITA). Guide others in the use of topic-based authoring.
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Create graphical procedures using your knowledge of user testing and audience needs. Create storyboards to help the Multimedia Designers understand the procedures so they can create effective animations. Apply the graphics style guide to graphics.
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Provide basic training to writers about products, tools, graphics, processes, and style guides. Develop subject matter capabilities.
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Provide significant support to team members leading annual objectives and initiatives.
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Route workflow requests for changes and new content to the editor, supervisor, and product teams (Engineering, Legal, Safety, Test, and Customer Care) for review and approval, and incorporate appropriate changes in the content.
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Manage a multi-project workload and complete all projects on time to meet production schedule requirements.
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Create Operator’s Manuals, Installation Instructions, Getting…
Title: Technical Writer II – Toro
Company: The Toro Company
Location: Bloomington, USA
Category: