Overview
Senior Designer Jobs in Cape Town, South Africa at Ad Talent Africa
A BPO (Business Product Outsourcing) specialising in Conversational AI and customer support solutions, combining AI automation with 100+ live agents in a human‑in‑the‑loop model to ensure seamless task resolution.
Who are we looking for:
Senior Designer with advanced graphic design skills and a strong ability to distill complex ideas into clear, persuasive communication. The ideal candidate is comfortable working across multiple sectors, including food delivery, BPO operations and voice AI, and brings a strong mix of strategic thinking and hands‑on execution. You should be able to design across a wide range of outputs, including AI conversational flows, product interfaces, websites, investor decks and marketing assets, while consistently delivering high‑quality, user‑focused design solutions.
What
will you do:
- Design user‑centric digital products, including dashboards, platforms and web applications
- Create wireframes, user journeys, prototypes and high‑fidelity UI designs
- Translate complex systems and technical requirements into intuitive experiences
- Contribute to brand development and create digital marketing assets (websites, campaigns, presentations)
- Work on AI‑enabled products, including conversational interfaces (chatbots, voice)
- Collaborate closely with product, engineering, CX and AI teams
- Present and articulate design concepts to internal teams and stakeholders
- Contribute to multimedia content, including video and interactive experiences where relevant
- Continuously challenge and improve briefs to elevate the final output
What will you need:
- 6–10+ years’ experience in UX/UI, product, or digital design
- A strong portfolio showcasing web, product and digital interface design
- Proven experience working on complex digital platforms or SaaS products
- Ideally, experience within a BPO environment or designing for customer support / contact centre platforms
- Expertise in wire framing, prototyping and high‑fidelity UI design
- Strong ability to simplify complex ideas into user‑friendly solutions
- Experience in brand development and digital marketing design
- Exposure to AI‑driven products and/or conversational design (chatbots, voice AI)
- Ability to work cross‑functionally and communicate effectively with stakeholders
- Understanding of front‑end principles (HTML, CSS)
- Experience with modern content formats (video, animation, interactive)
- A proactive, solutions‑driven mindset with strong attention to detail
- Comfortable working in fast‑paced environments with tight deadlines
- Willingness to work hybrid in Cape Town and accommodate EST hours when required
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Title: Senior Designer
Company: Ad Talent Africa
Location: Cape Town, South Africa
Category: