Overview
People & Culture Lead Jobs in New York, NY at Edikted
People & Culture Lead
At the center of a high-energy store environment, the People & Culture Lead plays a key role in shaping the team and customer experience.
This role supports employee engagement, development, and customer service execution on the floor. You’ll partner closely with the Assistant Store Director – People & Culture to build a strong, engaged team while ensuring every customer interaction reflects the energy and standards of the brand.
What You’ll Do
Lead the Customer Experience
- Deliver and uphold a best-in-class, on-brand customer experience on the sales floor
- Act as a role model for service, energy, and customer connection
- Support the team in creating engaging, authentic interactions that drive loyalty and conversion
- Help identify opportunities to improve the overall customer journey
Drive Sales Through People
- Support execution of sales strategies and in-store initiatives
- Contribute to a dynamic and engaging store environment that drives performance
- Support clienteling and customer retention efforts
- Help connect team behaviors to business results
Support Team Development
- Assist in training new hires and reinforcing service expectations
- Provide ongoing feedback to support team growth and consistency
- Help foster a positive, inclusive, and high-energy team environment
- Recognize strong performance and reinforce a culture of accountability
Support Total Store Success
- Act as a visible, hands-on leader-on-duty on the sales floor
- Support the team in delivering a seamless, engaging customer experience
- Provide real-time feedback and guidance to maintain strong execution standards
- Partner with Brand Experience and Operations teams to ensure alignment
- Train and coach team members on customer experience standards
- Reinforce consistency in execution through clear communication and feedback
- Support the development of future talent within the store
- Lead opening and closing execution – Ensure all opening and closing procedures are executed flawlessly, including team readiness, operational checks, store security, and setting the tone for daily success
Who You Are
- 1+ years of training, people development, or retail supervisor experience
- Passionate about people, customer experience, and fashion
- Comfortable working in a fast-paced, high-volume environment
- Strong communicator and team collaborator who can coach, motivate, and connect with others
- Energetic, adaptable, and solutions oriented
- Team-focused with a strong sense of ownership and accountability
- Flexible and ready to work nights, weekends, and holidays
Reporting Structure
- Reports to: Assistant Store Director – People & Culture
- Direct Reports: None
Why You’ll Love It Here
- Growth – We’re growing fast, and we want you to grow with us
- Team – Work with passionate, creative, and driven people
- Energy – No two days are the same—new drops, new trends, new opportunities
- Impact – What you do directly shapes both the team and the customer experience
If you’re ready to lead with energy, inspire a team, and build something unforgettable—we want to hear from you.
Apply now and let’s make it happen.
Title: People & Culture Lead
Company: Edikted
Location: New York, NY
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