Overview
Head of Ecommerce Jobs in Sydney, New South Wales, Australia at TSHR
Head of eCommerce | Alexandria | Hybrid
This established, design-led fashion business operates within the premium to luxury space and has built a strong reputation for delivering a highly considered and elevated customer experience.
With a growing international footprint across key markets including the US and Asia, the business is entering an exciting phase of expansion and internal evolution. The Sydney-based head office operates as a collaborative and agile team, working closely with global production and creative functions to deliver a seamless omnichannel experience.
THE ROLE
This is a newly created leadership position, reporting directly to the General Manager, with full ownership of the eCommerce function across multiple international markets.
You will be responsible for shaping and executing the online growth strategy, leading a small but capable team, and driving performance across all digital channels. This role requires a balance of strategic thinking and hands-on execution, with a strong focus on commercial outcomes and customer experience.
Day-to-Day
- Lead the end-to-end eCommerce strategy across domestic and international markets
- Own online trading performance, including revenue, conversion, and customer retention
- Oversee lifecycle marketing across CRM channels such as email and SMS
- Drive website optimisation, user experience improvements, and conversion initiatives
- Manage external partners across development and digital performance
- Collaborate with marketing, brand, and merchandising teams to align on campaigns and trading priorities
- Analyse performance data and provide clear, actionable insights to leadership
- Identify new growth opportunities across markets, channels, and customer segments
- Lead, mentor, and develop the eCommerce and customer experience team
- Establish scalable processes, reporting frameworks, and forward planning initiatives
EXPERIENCE REQUIRED
- Demonstrated experience in a senior eCommerce leadership role
- Background within fashion, retail, or premium consumer brands
- Strong commercial acumen with ownership or influence over online revenue performance
- Experience across trading, CRM, and digital performance channels
- Proven ability to scale eCommerce operations across multiple markets
- Highly analytical with strong problem-solving capability
- Experience leading and developing teams in a fast-paced environment
- Confident working cross-functionally and influencing senior stakeholders
- Comfortable balancing strategic planning with hands-on execution
COMPANY PERKS
- Newly created leadership role with high visibility and influence
- Opportunity to shape and scale a growing international eCommerce function
- Hybrid working environment with flexibility
- Collaborative and supportive team culture
- Exposure to global markets and business strategy
- Work within a design-led, premium brand environment
HOW TO APPLY
Hit the apply button or send your resume directly to [email protected] with the email title “Head of eCommerce application” to be considered.
Title: Head of Ecommerce
Company: TSHR
Location: Sydney, New South Wales, Australia
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