Overview
Experience Curation Manager Jobs in Mumbai, Maharashtra, India at Mahindra Holidays & Resorts India Limited
Job Purpose
The purpose of this role is to ensure consistent, culturally rich, and high-quality guest experiences across all resorts. The Curator will design, standardize, and oversee the execution of experiences, acting as a cluster head and driving innovation, scalability, and guest satisfaction.
Key Responsibilities
Experience Design & Standardization:
- Curate experiences that can be delivered either through external vendors or developed in-house by resort teams.
- Develop and refine SOPs & playbooks to ensure consistency across resorts.
- Ensure standard experiences are scalable, repeatable, and aligned with quality benchmarks.
- Design experiences that are unique to a region’s culture, cuisine, and brand identity.
- Maintain a balance between guest delight, operational feasibility, and cost-effectiveness while designing experiences.
Execution & Coordination:
- Liaise with Marketing, Digital, Content, and Resort functions to ensure experiences are effectively promoted, bookable, and operationally integrated.
- Act as the bridge between vendors, resort operations, and central teams to enable seamless execution.
- Oversee vendor onboarding, contract compliance, and service delivery to protect brand standards.
- Ensure digital readiness by collaborating with product teams to enable smooth discovery, booking, and feedback integration.
Experience Leadership:
- Act as cluster heads, each responsible for multiple resorts within their cluster.
- Oversee and guide Experience Managers, ensuring consistency and alignment with central strategy.
- Mentor and build capability in resort teams to foster innovation and ownership of experiences.
- Ensure alignment with central business objectives while allowing local customization for cultural authenticity.
Quality & Continuous Improvement:
- Capture and analyze feedback, participation trends, and best practices from their cluster.
- Recommend enhancements, refresh cycles, and innovations to keep the portfolio dynamic and engaging.
- Conduct periodic reviews and benchmarking against competitor offerings and market trends.
- Proactively identify risks, gaps, or guest dissatisfaction signals and drive corrective action.
- Share insights and success stories across clusters to encourage learning and replication.
Qualifications & Skills:
- Graduate/Postgraduate in Hospitality Management, Business Administration, or related field.
- 8–12 years of experience in the hotel and resort industry, with at least 4 years in a leadership role overseeing multiple properties or clusters.
- Strong expertise in curating guest experiences and operational execution.
- Proven ability to manage cross-functional teams and external vendor partnerships.
- Excellent communication, cultural sensitivity, and organizational skills.
- Creative mindset with strong analytical abilities for continuous improvement.
Title: Experience Curation Manager
Company: Mahindra Holidays & Resorts India Limited
Location: Mumbai, Maharashtra, India
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