Overview
Event Support Specialist – Student Union Jobs in Denton, USA at Texas Woman’s University
TITLE
Event Support Specialist
JOB SUMMARY
Provides high-level of technical support to the Student Union for event audio/visual technology systems and services, via phone, remote computer access and in person. The position is responsible for designing and/overseeing audio visual (AV) events. The Event Support Specialist troubleshoots and resolves AV problems; creates, tests, and edits presentations and other multi-format material. The AV Specialist will setup, test, operate, and calibrate AV equipment for live events and meetings.
Work is performed under the supervision of the Manager/Supervisor and performance is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.
ORGANIZATIONAL RELATIONSHIPS
Reports to:
Associate Director, Media Services
Supervises:
May supervise Student Assistants
ESSENTIAL DUTIES – May include, but not limited to the following:
* Schedules and sets-up audio/visual for non-academic events.
* Serves as technician for designated non-academic events with a high level of customer service.
* Assists in planning layout and coordination for audio, video and recording requirements.
* Consults on use of lighting and sound for recording requests.
* Maintains responsible use of hardware, software, network, peripheral equipment, tools and test equipment in the Student Union.
* Maintains and troubleshoots audio visual equipment.
* Supervises Student Union student tech team.
* Operates lighting, sound, camera, video recorder, and accessories.
* Receives and responds to incoming calls, pages, and/or e-mails regarding event audio/visual problems.
* Provides informal hands-on training to users on the use of audio/visual equipment.
* Develops and maintains current technical documentation and on-line help files for equipment use and training.
* Provides a high-level of expertise and technical support to the Student Union on event audio/visual technology systems and services.
* Adheres to procedures and policies to ensure the security and integrity of systems/networks.
* Assists in the implementation of institutionally appropriate and effective disaster recovery plans.
ADDITIONAL DUTIES
* Assists other teams within the Division of Student Life.
Performs other duties as requested.
* Knowledge of using and maintaining audio, video and lighting equipment including, but not limited to, video cameras, audio mixers, video switchers, projectors, projection screens, set design, and event lighting.
* Knowledge of the examination and intermediate analysis of audio/visual technology systems.
* Knowledge of both theoretical and practical aspects of an analytical, technical or professional discipline.
* The knowledge and/or technology used in the job changes frequently, requiring frequent study and training.
* Knowledge of business principles and business and industry-specific terminology.
* Skills in digital and analog audio mixers.
* Skill in using wireless microphone systems.
* Skill is using data projectors.
* Skill in Web streaming.
* Skill in account management.
* Skill in input and output.
* Skill in installation of applications.
EDUCATION
Bachelor’s degree required. CTS, HDI certifications preferred.
EXPERIENCE
Two years’ experience required. Background in event audio/visual support preferred, some college/technical short courses/seminars relating to audio/visual technology preferred.
REQUIREMENT
Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.
All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.
KNOWLEDGE, SKILLS, AND ABILITIES – The following are essential:
* Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
* Ability to establish and maintain effective work relationships with students, faculty, staff, and the public.
* Ability to communicate effectively orally, by phone, in person, and in writing.
* Ability to represent the department and University in a friendly, courteous, and professional manner.
* Effective interpersonal skills and relationship-building skills.
* Ability to present ideas in user-friendly language.
* Knowledge of the organization’s goals and objectives.
* Ability to effectively prioritize and execute tasks in a high-pressure environment.
* Ability to work in a team-oriented, collaborative environment.
* Strong customer-service orientation.
* Ability to use a personal computer and other office equipment, including university related software and email.
PHYSICAL DEMANDS
The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of…
Title: Event Support Specialist – Student Union
Company: Texas Woman’s University
Location: Denton, USA
Category: