Overview
Ecommerce Manager Jobs in New York, NY at Chantecaille
Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting-edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products that are beloved worldwide. Founded by the mother-daughter team of Sylvie and Olivia Chantecaille in 1998, the brand is known around the world for its pioneering use of naturals in both skincare and makeup, as well as its give-back philanthropy program that supports conservation groups worldwide. Always cruelty-free, the products crafted by Chantecaille are the epitome of forward-thinking and created with a sustainable approach.
A Beiersdorf luxury brand, Chantecaille’s global teams include some of the beauty industry’s best-in-class talent, from product formulation to creative direction, marketing and more. The culture of the workplace is collaborative, exciting, and inclusive.
Position Summary
Chantecaille North America is seeking a strategic and commercially driven Manager, Brand E-Commerce & Performance Marketing to lead the growth and optimization of the brand’s direct-to-consumer digital business. This role will manage the regional e-commerce strategy & planning and day-to-day e-commerce operations including media oversight, and cross-functional execution to drive revenue, profitability, and brand visibility across all digital touchpoints.
The ideal candidate combines strong analytical capabilities with luxury brand sensibility and has experience managing luxury beauty e-commerce businesses, including oversight of digital media agencies and performance marketing investments.
Key Responsibilities
E-Commerce Business Management
- Own and manage the e-commerce business performance, including sales, conversion, AOV, retention, and profitability metrics.
- Develop and execute annual & monthly digital commerce strategies aligned with global brand & business objectives.
- Monitor weekly/monthly business trends and provide actionable insights and recommendations.
- Partner with Finance and Planning teams on forecasting, inventory management, and promotional planning.
Digital Merchandising & Site Experience
- Partner with global digital team to provide input on merchandising, product launches, and promotional execution.
- Collaborate with Global Creative, Digital and Marketing teams to optimize product storytelling, navigation, and onsite customer journey to improve conversion and engagement.
- Partner with global digital team on a SEO and GEO strategy to strengthen organic traffic and site content.
Media Strategy & Investment Oversight
- Oversee external media agency relationships and manage performance across paid media channels including search, social, display and affiliates.
- Partner with agency teams to develop full-funnel digital marketing strategies that support brand awareness, customer acquisition, and revenue growth.
- Manage and optimize media budgets and investment allocation to maximize ROAS, and customer lifetime value.
- Review campaign performance, pacing, attribution, and reporting to ensure KPIs and business objectives are achieved.
- Provide strategic guidance on audience targeting, channel mix, testing strategies, and media innovation opportunities.
- Collaborate with internal stakeholders to align media investments with product launches, promotional calendars, and brand priorities.
Customer Acquisition & Retention
- Support customer retention strategies through loyalty, email and SMS marketing, personalization, and win-back / lifecycle campaigns.
- Analyze customer behavior and implement strategies to improve repeat purchase and lifetime value.
Platform & Operational Management
- Oversee day-to-day site operations including QA, troubleshooting, and platform optimization.
- Ensure a seamless checkout, fulfillment, and post-purchase experience.
- Monitor competitive trends and best practices within luxury beauty and e-commerce to advise global partners on any future opportunities.
Analytics & Reporting
- Track and report KPIs including traffic, conversion, retention, customer acquisition cost, media efficiency / creative performance, and revenue.
- Use analytics tools to identify growth opportunities and improve customer experience.
- Present business performance updates and strategic recommendations to Director and senior leadership.
Qualifications
- Bachelor’s degree in marketing, digital commerce, or related field.
- 5–8+ years of e-commerce or digital commerce experience, preferably within beauty, skincare, luxury, or consumer brands.
- Experience managing digital media agencies and performance marketing investments.
- Experience with e-commerce platforms such as Shopify, Salesforce Commerce Cloud, or similar.
- Proficiency in Google Analytics, media reporting platforms, and e-commerce KPI analysis.
- Strong project management and cross-functional leadership skills.
- Excellent communication, organizational, and presentation abilities.
- Ability to thrive in a fast-paced, entrepreneurial environment.
Preferred Experience
- Experience working within prestige beauty or luxury consumer brands.
- Familiarity with subscription, loyalty, and CRM retention strategies.
- Understanding of SEO, paid media, and omnichannel customer journeys.
- Experience managing external vendors, agencies, or development partners.
Additional Information
Chantecaille Beaute Inc. uses the published salary range as a guideline to provide our future employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position, Chantecaille Beaute Inc. reserves the right to pay outside of the published salary range.
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Chantecaille confidentially protects personal information provided during the application process in accordance with EEO guidelines and Privacy laws.
Title: Ecommerce Manager
Company: Chantecaille
Location: New York, NY
Category:
