Overview
Director Talent Acquisition Jobs in Mumbai, Maharashtra, India at Pepper
Pepper (https://www.pepper.inc/) is an AI-native marketing services company redefining how enterprise brands scale organic growth through a unified blend of strategy, creative talent, technology, and automation. We are building an AI-powered marketing services engine that seamlessly combines top global creative talent with proprietary workflows and automation to deliver measurable, scalable outcomes for modern CMOs.
Our platform and services bring together content, data, talent, and AI to help brands plan, create, manage, distribute, and measure high-impact marketing programs—all on one intelligent system designed for enterprise growth and efficiency.
Role Overview
The Director – Marketplace Talent Acquisition will own and lead all talent efforts for the business, with a sharp focus on building, scaling, and optimizing a high-quality creator and freelancer ecosystem across content, creative, and allied services. This role sits at the intersection of business growth, supply strategy, and talent operations
You will be responsible not just for hiring, but for ensuring the right talent exists at the right quality, cost, and turnaround time to support current and future revenue.
Key Responsibilities:
Talent Strategy
- Own the end-to-end talent strategy across freelancers, contractual employees and full time employees
- Forecast talent demand in partnership with business, sales, and operations teams based on pipeline and account growth.
- Build scalable talent acquisition models for both volume and niche hiring.
Supply Quality & Readiness
- Define quality benchmarks, vetting frameworks, and onboarding standards for marketplace talent.
- Continuously improve talent readiness metrics (TAT, acceptance rates, first-delivery success, repeat engagement).
- Partner with quality, training, and category leaders to improve creator performance and retention.
Content Studio Model Ownership (P&L & Success Metrics)
- Own the talent-led success of the Content Studio model, with direct accountability towards P&L outcomes, including cost efficiency, utilization, and margin protection.
- Partner with Business, Finance, and Account Leadership to ensure optimal staffing models, rate cards, and deployment strategies for studios.
- Drive hiring and replacement strategies that minimize bench time, reduce attrition risk, and protect revenue continuity.
- Continuously evaluate the sustainability and scalability of the Content Studio model through talent supply, skill mix, and cost structures.
- Act as a strategic owner of talent economics for studios, flagging risks early and driving corrective actions to ensure long-term viability of the model.
Team Leadership
- Lead and mentor a team of TA managers, recruiters, and ops specialists.
- Set clear KPIs, hiring SLAs, and performance standards for the team.
- Build a culture of ownership, speed, and data-driven decision-making.
Process, Tools & Data
- Drive adoption and optimization of ATS, CRM, and talent marketplace tools.
- Identify and implement AI tools to reduce hiring TAT
Stakeholder Management
- Act as the single point of accountability for marketplace talent
- Partner closely with Account Management, Ops, Finance, and Product teams to balance supply, cost, and margins.
- Represent the talent perspective in leadership and planning forums.
Qualifications & Experience
- 8–12 years of experience in Talent Acquisition, with significant exposure to freelance/marketplace or gig hiring.
- Prior experience in content, creative, media, or platform businesses is a strong plus.
- Proven people leadership experience.
- Strong analytical mindset with comfort using data to drive decisions.
- Ability to operate in ambiguity and high-growth environments.
Title: Director Talent Acquisition
Company: Pepper
Location: Mumbai, Maharashtra, India
Category:
