Overview
Customer Stories Video Director Jobs in San Francisco, CA at Mondo
Job Title: Customer Stories Video Director
Location-Type: Hybrid (SF HQ with flexibility for Remote PST; onsite for shoots)
Start Date Is: ASAP
Duration: 6 months (contract, potential to extend/convert)
Compensation: Up to $160/hr W2
Benefits: Eligible for Health, Dental, Vision, 401K
Not eligible for Visa sponsorship
Job Description:
Lead the creative vision and execution of customer story video content, producing compelling, narrative-driven films that highlight real-world use cases.
Day-to-Day Responsibilities:
- Direct customer story videos from concept through final delivery
- Develop creative briefs, treatments, and narrative frameworks
- Conduct and direct on-camera interviews with customers
- Lead on-location video shoots and manage production crews
- Creative direct external agencies and production partners
- Collaborate with marketing and internal stakeholders to identify stories
- Guide post-production including editing, color, and sound
- Ensure brand consistency across all video content
- Manage multiple projects across formats (long-form, social, events)
Requirements:
Must-Haves:
- 6+ years of video directing or production experience
- Strong portfolio in documentary, testimonial, or customer storytelling
- Experience leading full production lifecycle (pre to post)
- Skilled interviewer with ability to draw out authentic stories
- Experience directing on-location shoots in dynamic environments
- Background working with B2B tech, SaaS, AI, or editorial content
- Experience collaborating with marketing and cross-functional teams
- Strong communication and stakeholder management skills
- Experience managing external vendors and production partners
- Familiarity or interest in AI tools and storytelling in tech contexts
Nice-to-Haves:
- Documentary or branded editorial filmmaking background
- Experience with customer story content at a tech company or agency
- Cinematography or director of photography experience
- Editing experience or strong post-production collaboration skills
- Experience with global or travel-heavy productions
- Knowledge of multi-format content delivery (web, social, events)
Title: Customer Stories Video Director
Company: Mondo
Location: San Francisco, CA
Category:
