Overview
COMMUNITY MANAGEMENT LEAD, LUXURY LIFESTYLE Jobs in New York, NY at Midnight Sunday
About Midnight Sunday
Midnight Sunday is a social media agency specializing in luxury hospitality. We manage social media for some of the world's leading hotel brands, creating content and community engagement that reflects the highest standards of the category.
About This Role
At Midnight Sunday, community management is the most important role in the agency. It is the voice of our clients, every single day, in every interaction. Getting it right is not a nice to have. It is everything.
This is a hands-on execution role. It is not a strategy role, a creative role, or a stepping stone to one. The Community Management Lead is the person responsible for how our luxury hotel clients show up in conversation every single day, and that means being actively present on Instagram and Facebook, responding to comments and DMs, sharing and reposting guest content, engaging with followers, and maintaining each client's distinct brand voice across a high volume of daily interactions.
The work is repetitive by design. You will do it every day, across multiple accounts, to an exceptionally high standard. There is no photoshoot. There is no campaign to concept. There is no strategy deck. There is a phone, a set of luxury hotel accounts, and an audience of guests and followers who deserve a thoughtful, timely, on-brand response every time they engage.
If that sounds like the kind of work you find genuinely satisfying, if you care about language, tone, and getting it exactly right in someone else's voice, this role was made for you. If you are looking for a role that will grow into something more creative or strategic, this is not it, and we say that with respect.
In the early days of Midnight Sunday, this was the role our founder did himself. We know what it takes and we take it seriously.
What You Will Do Every Day
Respond to comments, DMs, and customer inquiries across Instagram and Facebook for a portfolio of luxury hotel clients, in each client's brand voice and to the highest hospitality standards.
Repost tagged Instagram Stories daily, curating selectively and in alignment with each brand's aesthetic.
Engage proactively with followers, influencers, and relevant accounts to build a strong and loyal community for each client.
Monitor brand mentions and flag any potential PR issues to the internal team promptly and with clear context.
Maintain distinct brand voices across multiple accounts simultaneously, without letting standards slip.
Contribute to monthly community engagement reports and work closely with account and content teams to ensure engagement is aligned with broader campaign goals.
What We Are Looking For
Someone who has done this work before and genuinely enjoyed it. At least two years of hands-on community management experience, meaning you have been the person responding to the comments and DMs, not the person overseeing someone who does.
Luxury, hospitality, or lifestyle industry experience is strongly preferred. A genuine appreciation for the category is essential.
Exceptional writing and communication skills, with the ability to shift tone and register fluently across multiple distinct brand voices. This is not negotiable.
Deep, current knowledge of Instagram and Facebook, including platform culture and engagement best practices.
Proficiency in social media management tools such as Sprout Social, Later, Agorapulse, or similar.
The ability to operate with patience, consistency, and high attention to detail across a fast-paced, multi-client environment, day after day.
A formal degree is not required. The right temperament and proven experience matter far more to us.
To Apply
Do not use the LinkedIn Easy Apply button. Applications submitted via Easy Apply will not be reviewed.
To be considered, email your application to [email protected] with the subject line: Community Management Role.
Your email must include all three of the following or it will not be considered:
- A link to a social media account on which you have performed community management, meaning you were the person responding to comments, DMs, and audience interactions on a regular basis, along with a brief note on your specific role.
- Confirmation that you are available to work full-time hours across US time zones on an immediate start basis.
- Find a hotel brand on Instagram that you think is handling community engagement exceptionally well. Share the account and in three sentences tell us what they are doing that others are not.
Title: COMMUNITY MANAGEMENT LEAD, LUXURY LIFESTYLE
Company: Midnight Sunday
Location: New York, NY
Category:
