Overview
Client Success Associate Jobs in United States at Ribeye Media
Client Success Coordinator
Ribeye Media | 2026
About Ribeye
Ribeye is a performance-driven media and technology company focused on building scalable, efficient, and future-forward digital ecosystems. We combine strategic thinking, operational excellence, and deep programmatic expertise to drive measurable business outcomes for our partners.
Position Overview
Ribeye is seeking a Client Success Coordinator to support our growing Client Success team in managing and executing digital advertising campaigns across an expanding portfolio of clients.
This role serves as a foundational position within the Client Success organization, providing critical day-to-day support to Client Success Managers while developing core competencies in programmatic media, campaign operations, and client communication.
The ideal candidate is highly organized, detail-oriented, and eager to build a career in ad tech. This individual thrives in a fast-paced environment, is comfortable working with data, and enjoys contributing to both operational execution and client success.
- Location: Remote
- Benefits: Health Insurance, PTO, and more
Key ResponsibilitiesCampaign Execution & Operational Support
- Assist Client Success Managers in the setup, QA, and launch of digital advertising campaigns across Ribeye’s proprietary platform
- Ensure accuracy in campaign inputs including targeting, budgets, flighting, creatives, and tracking parameters
- Monitor campaign pacing and delivery, proactively flagging discrepancies or risks
- Support implementation of optimizations (e.g., budget reallocations, audience adjustments, creative swaps)
Reporting & Performance Analysis
- Pull and compile recurring campaign reports (daily, weekly, monthly)
- Validate data accuracy and ensure consistency across reporting sources
- Identify initial performance trends and anomalies, escalating insights as needed
- Assist in building client-facing reports and presentations
Client Communication & Support
- Triage incoming client communications and ensure timely responses
- Respond to routine client inquiries with oversight from Client Success Managers
- Maintain organized documentation of client requests and campaign updates
- Support preparation of client materials and post-meeting follow-ups
- Attend client calls and capture notes for distribution
Cross-Functional Coordination
- Partner with Ad Operations and Business Development teams on campaign activation and updates
- Assist in submitting and tracking internal support tickets
- Coordinate timelines to ensure campaigns launch on schedule
- Support communication between Client Success, Product, and Engineering teams by documenting feedback and issues
Operational Excellence & Process Support
- Maintain internal trackers, campaign documentation, and workflow tools
- Identify opportunities to improve efficiency in reporting, setup, and communication processes
- Contribute to the development and documentation of best practices and SOPs
Qualifications
- 0–2 years of experience in digital media, marketing, advertising, or a related field (internships included)
- Basic understanding of digital advertising and/or programmatic ecosystem (preferred but not required)
- Strong organizational skills and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- Clear, professional written and verbal communication skills
- Collaborative, team-oriented mindset with a willingness to learn
- Proactive, solutions-oriented attitude with strong problem-solving skills
Growth Path
This role is designed as a stepping stone to a Client Success Account Manager position. Over time, the Client Success Coordinator will take on increasing ownership of client communication, campaign strategy, and performance insights.
Title: Client Success Associate
Company: Ribeye Media
Location: United States
Category:
