Overview

Business Process Officer Jobs in Pasig, National Capital Region, Philippines at Jollibee Group

Business Process Officer

The role of the Business Process Officer is to ensure the consistent, disciplined, and high-quality execution of Marketing Excellence across the Strategy House pillars:

  • Product / Menu Excellence
  • Performance Excellence
  • Process Excellence

The role serves as the process steward and enabler for marketing-related workflows—ensuring that teams, partners, and stakeholders operate with clarity, governance, speed, and excellence.

This position is responsible for:

  • Designing, managing, and improving marketing-related processes and sub-processes
  • Enabling commercial effectiveness through structured workflows, resource (budget) discipline, and development governance
  • Supporting people capability, engagement, and adoption of ways of working

KEY ACCOUNTABILITIES

A. BUSINESS PROCESS MANAGEMENT (CORE ACCOUNTABILITY)

1. Process Design, Documentation & Governance

  • Own, maintain, and continuously improve Marketing Excellence processes and sub-processes, including but not limited to:
  • Concept-to-Post Launch (NPD)
  • Campaign-to-Review (IMC)
  • PB / ICC / PWG governance routines
  • Marketing Calendar-to-Forecast
  • Research and Development workflows
  • Translate ways of working into clear SOPs, flowcharts, checklists, templates, and trackers.
  • Ensure version control, documentation hygiene, and accessibility of all process materials.
  • Conduct periodic governance reviews to ensure adherence and identify gaps.

2. Process Alignment & Integration

  • Work closely with the cross-functional groups to align marketing processes with enterprise frameworks.
  • Integrate approved enterprise process improvements into Marketing Excellence workflows.
  • Coordinate with global or regional process POCs to ensure alignment of established processes with global and regional standards

B. COMMERCIAL ENABLEMENT

1. Resource & Budget Management Support

  • Support A&P planning, development-related budget tracking, and resource assumption documentation.
  • Maintain budget utilization logs (planned vs actuals) for campaigns, product development, and production activities.
  • Support Finance, Accounting, Audit and Procurement alignment through timely documentation, variance tracking, and accrual support.
  • Ensure budget discipline is embedded within campaign and development processes.

2. Development & Execution Enablement

  • Support end-to-end development workflows for NPD and IMC initiatives.
  • Manage process steps related to creative development, revision cycles, approvals, and hand-offs.
  • Ensure SLAs, governance gates, and timelines are followed by internal teams and external partners.
  • Enable smoother execution by reducing rework, ambiguity, and process bottlenecks.

C. PRODUCT / MENU EXCELLENCE ENABLEMENT

  • Manage NPD pipeline tracking, milestones, and governance documentation.
  • Consolidate and manage performance dashboards and reports (weekly, monthly, YTD).
  • Support sensory evaluation documentation and development learnings.
  • Ensure product briefs, success criteria, and post-launch reviews are complete and aligned.
  • Coordinate documentation and timelines with suppliers, culinary partners, and research agencies.

D. PERFORMANCE EXCELLENCE ENABLEMENT

  • Support insight generation and documentation for governance forums.
  • Ensure performance learnings are captured and integrated into future planning.
  • Maintain repositories for performance insights and post-implementation reviews.

E. PEOPLE DEVELOPMENT & ENGAGEMENT

1. Capability Enablement

  • Support onboarding of new team members on Marketing Excellence processes and governance.
  • Develop and maintain learning materials, playbooks, and reference guides for ways of working.
  • Support capability-building initiatives related to process discipline, governance, and execution excellence.

2. Engagement & Adoption

  • Act as a key enabler for process adoption by working closely with Brand, Culinary, Ops, Finance, agencies and all relevant groups
  • Facilitate alignment sessions, walkthroughs, and calibrations to drive understanding and compliance.
  • Promote a culture of discipline, accountability, and continuous improvement aligned with JFC values.

QUALIFICATIONS

  • Bachelor’s degree in Business, Marketing, Industrial Engineering, Management, or related field
  • 3–5 years experience in marketing operations, process management, project management, or commercial enablement
  • Experience working in cross-functional, matrixed organizations
  • Exposure to NPD, IMC, or commercial planning processes preferred

Jollibee Foods Corporation is the hiring entity for this requisition.

#LI-AT1

Title: Business Process Officer

Company: Jollibee Group

Location: Pasig, National Capital Region, Philippines

Category:

 

Apply

Upload your CV/resume or any other relevant file. Max. file size: 800 MB.