Overview
Brand Operations Assistant Jobs in Chicago, IL at Rate
About Rate:
Rate is the 2nd-largest retail mortgage lender in the U.S. By offering industry-leading tools, low-rate mortgages, and unparalleled customer service, we’ve become the Home Purchase Experts®. At Guaranteed Rate, we think big – pushing beyond what most people believe is possible. We strive to work with the best of the best, building business with the best referral partners and hiring the best employees – allowing us to deliver world-class customer service. Our goal is to make sure every customer has a great experience. Headquartered in Chicago with 5,000+ employees in 300+ offices across the U.S. and licensed in all 50 states, we’ve helped thousands of homeowners with more than $37 billion in home purchase loans and refinances in just the past year alone.
Pay Range: $75-$85k Annually
Work location: 3940 N. Ravenswood Ave, Chicago, IL 60613
About the Role:
We’re looking for a highly organized, creative, and proactive Brand Operations Assistant to support the President and collaborate with cross-functional teams across the business. This role is ideal for someone who thrives in a fast-paced entrepreneurial environment, enjoys wearing multiple hats, and is passionate about helping build a modern wellness, performance, and lifestyle ecosystem.
You’ll play a key role in bringing ideas to life supporting brand strategy, graphic design, product development, consumer research, creative campaigns, photoshoot planning, digital experiences, market analysis, and operational initiatives that drive the business forward. One day you may be creating a competitive analysis presentation, the next you may be building mood boards, researching fashion and wellness trends, coordinating website enhancements, or helping develop concepts for future collections and consumer experiences.
This role offers exposure across many areas of a growing business, including apparel, digital products, content, partnerships, sourcing, and brand innovation. The ideal candidate combines creativity with exceptional execution, embraces emerging technologies such as AI to improve productivity, and is excited to help shape the future of a rapidly growing consumer brand.
What You’ll Do:
Strategic & Business Support
- Create executive presentations, reports, and business recommendations
- Conduct competitive analysis and market research
- Monitor industry trends, emerging brands, consumer insights, and cultural movements
- Assist with special projects and strategic initiatives led by the President
- Gather and organize data to support business decisions
Graphic Design & Creative
- Create visually compelling presentations and creative materials
- Develop mood boards and concept boards for campaigns, photoshoots, product launches, and brand initiatives
- Research design trends, color palettes, fabrics, silhouettes, and emerging fashion movements
- Assist in developing seasonal creative direction
Digital & E-Commerce Support
- Research and recommend website enhancements and user experience improvements
- Identify customer experience opportunities and feature enhancements
- Support digital marketing and campaign planning efforts
- Monitor competitor websites and industry best practices
Project Management & Operations
- Assist team members with various ad hoc projects and priorities
- Prepare meeting materials, summaries, and action plans
- Help streamline processes and improve organizational efficiency
Content & Marketing Support
- Assist with photoshoot planning and creative production
- Coordinate inspiration, references, and creative assets
- Support campaign development and product launch planning
- Research influencers, partnerships, and collaboration opportunities
- Help maintain brand consistency across channels
Who You Are
- Naturally curious and always looking for better ways to do things
- Highly organized with strong attention to detail
- Creative thinker who enjoys both strategy and execution
- Comfortable managing multiple priorities simultaneously
- Strong visual eye and aesthetic sensibility
- Excited by entrepreneurship, fashion, branding, and e-commerce
- Adaptable and energized by variety
Qualifications
- Bachelor’s degree or equivalent experience
- 1–4 years of experience in graphic design, brand, marketing, fashion, e-commerce, creative, operations, or a related field
- Proficiency in PowerPoint, Google Slides, Canva, Adobe Creative Suite, Figma, or similar tools
- Strong presentation and visual communication skills
- Excellent written and verbal communication abilities
- Experience conducting research and synthesizing findings into actionable insights
- Passion for fashion, consumer brands, and digital commerce
Bonus Points If You Have
- Fashion, apparel, or lifestyle brand experience
- Shopify experience
- Product development or merchandising exposure
- Experience with photoshoots and creative production
- Familiarity with AI tools and emerging technologies
- Trend forecasting or consumer insights experience
Guaranteed Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason, as protected by law.
The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).
Applications are being accepted on an ongoing basis.
Title: Brand Operations Assistant
Company: Rate
Location: Chicago, IL
Category:
