Overview
Account Director – Social Jobs in Surry Hills, New South Wales, Australia at Hello
Hello is Australia’s most-awarded independent creative agency, built on social insight, fuelled by talent, and driven by cultural impact. As Campaign Asia’s Social Media Agency of the Year from 2022 to 2024 and Influencer Agency of the Year 2024, we have redefined what it means to think socially, creating campaigns that do not just resonate, they convert.
In 2025, we were one of the most awarded agencies at the AiMCO Awards, taking out major wins including Most Influential Campaign and Best Integrated Campaign, alongside recognition at AdNews, Mumbrella and CommsCon.
We’re looking for an Account Director within our social to step into a high-impact role within our agency.
This is someone who doesn’t just manage accounts, but owns them. Someone who can lead thinking, shape the work, and build strong, trusted relationships at a senior level.
At Hello, social is not a channel, it’s the starting point. You will be responsible for leading a portfolio of key retainer clients and some great project work, ensuring the work is culturally sharp, strategically sound and executed to the highest standard.
You will sit at the centre of it all, connecting strategy, creative, talent and delivery, while driving both client success and team growth.
What You’ll Do
- Own your client relationships day to day, building trust and becoming a genuine partner
- Lead the direction of your accounts with a social-first lens, while plugging into broader integrated campaigns where opportunity arises
- Take work from brief to live across both always-on and project-based campaigns
- Work closely with Creative, Strategy, Talent, PR and Production to bring ideas to life end to end
- Get stuck into ideation and help shape work that is culturally relevant and built for social
- Keep multiple workstreams moving, balancing retainer delivery with bigger campaign moments
- Turn performance into clear insights and use them to evolve the work
- Step in when needed to problem solve and keep things on track
- Support and mentor the team, helping lift the quality of thinking and output
- Spot opportunities to grow your accounts, whether through new projects, campaigns or ways of working
Who You Are
- You are an experienced Account Director with a strong foundation in social and a genuine passion for the space
- You are confident leading senior client relationships and influencing decision making
- You bring a strategic mindset but are equally comfortable getting into the detail when needed
- You have strong creative instincts and can contribute meaningfully to ideas, not just delivery
- You understand how social fits within a broader integrated ecosystem
- You are solutions-focused, proactive and a great relationship builder
- You are a natural leader who brings people with you and lifts the standard of those around you
What’s In It For You
- A genuinely career-defining role with real ownership and impact
- The opportunity to lead social-first work on some of the most exciting brands in the country
- Strong leadership and mentorship from some of the best in the industry
- A team that cares deeply about the work and each other
- A culture that values growth, creativity and ambition
Have we piqued your interest? Apply now.
Hello is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and encourage people from all backgrounds to apply.
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Title: Account Director – Social
Company: Hello
Location: Surry Hills, New South Wales, Australia
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